What personal data we collect and why?
Contact Forms
When you use the contact form on our website, we collect the following information:
- First name
- Last name
- Email address
- Message subject
- Message content
We collect this information so we can respond to your enquiry and provide relevant support or information. Your submission will be sent to our info@VANL.co.uk mailbox and may be stored there as part of our correspondence records.
We do not use the information you submit for marketing purposes unless you explicitly request or consent to this.
Please do not include sensitive personal information (e.g. health details, financial data, or anything confidential) unless it is necessary for your enquiry.
We retain messages for as long as necessary to respond to your request and in accordance with our data retention policies. If you would like us to delete your message or personal details at any time, you can contact us at the above address.
Cookies
Our website uses cookies to:
- Improve user experience
- Collect anonymous usage data via Google Analytics
You can control or disable cookies via your browser settings. Blocking some types of cookies may affect your experience of the site.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. This helps us improve our content and functionality. Google Analytics collects anonymous data such as:
- Pages visited
- Time spent on the site
- Browser and device information
- General geographic location (not precise)
Google may store this data on servers located outside the UK. You can read their privacy policy here: https://policies.google.com/privacy
You can opt out of Google Analytics tracking using the following tool: Google Analytics Opt-out Browser Add-on Download Page
Embedded content from other websites
Articles on our site may include embedded content (e.g. videos, images, or articles). Embedded content behaves in the same way as if you visited the original website directly.
These third-party websites may collect data about you, use cookies, and track your interactions, especially if you’re logged into those sites.
Who we share your data with
- We share anonymous data with Google Analytics for reason listed above
- We do not sell or share your personal data with third parties for marketing purposes.
How long we retain your data
- Google Analytics data is retained for a maximum period of 14 months in line with Google Analytics user level data retention policies
- We retain contact form submissions for up to 18 months, unless they relate to an ongoing matter or are required for legal or safeguarding purposes.
Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to certain types of data processing
- Request data portability (in some circumstances)
Withdraw consent at any time, if processing is based on consent
To exercise these rights, please contact us using the details below.
How to contact us
If you have any questions or concerns about this privacy notice or how your data is handled, please contact: Ryan Young ryan.young@vanl.co.uk, 01236 748011
You can also find this policy on VANL website